Call center quality assurance shouldn't rely on spot-checks and guesswork. TrackAgent is AI-powered call center QA software that listens to, analyzes, and scores every recorded call against your own quality standards, surfacing coaching opportunities and compliance risks in near real time, not weeks after the call has already ended. Instead of sampling a handful of calls to represent thousands, TrackAgent gives quality analysts, team leads, and compliance officers full visibility into what's actually happening on every call, every agent, every day.
| Evaluation Criteria | Manual Call Review | TrackAgent (AI Call Center QA) |
|---|---|---|
| Call Coverage | Reviews only 1–5% of total calls | Evaluates every analyzed call, automatically |
| Scoring Consistency | Inconsistent, varies by reviewer, mood, and workload | Consistent scoring applied against your defined QA scorecard |
| Coaching Speed | Coaching feedback arrives days or weeks after the call | Near-immediate coaching triggers as issues are detected |
| Compliance Detection | Compliance risks often go undetected until an audit | Compliance risks flagged as they happen |
| Scalability | Limited by reviewer headcount and hours available | Scales automatically as call volume grows |
| Reviewer Bias | Subject to individual reviewer interpretation | Standardized against a single, configurable rule set |
5.0 rating from 50 call centers improving agent performance with AI powered training and monitoring.
EchoConnectPulseCXServeIQEngageLineClarityDeskGetting started takes three steps: connect your calls, set your standards, and let TrackAgent handle the rest. No lengthy implementation, no disruption to your existing workflow.
TrackAgent integrates directly with your existing call platform, dialer, or contact center software, so recorded calls begin flowing into the system automatically. There's no need to change how your team makes or takes calls.
Build QA scorecards that reflect exactly what "good" looks like for your team, your criteria, your weighting, your compliance checkpoints. TrackAgent scores every call against the rules you define, not a generic template.
Once scoring is live, analysts and team leads get instant visibility into performance trends, flagged calls, and coaching opportunities, all organized and ready to act on, without manually listening to hours of audio.
TrackAgent adapts to how your team already defines quality, so every score reflects your standards, not a one-size-fits-all model. The result is QA data your team can actually trust and act on.
Design scorecards around your specific evaluation criteria, from compliance language to soft-skills benchmarks, so every call is measured against standards built for your business.
Every call is scored using the same rules, every time, removing the variability that comes with different reviewers, different moods, and different interpretations.
You define what matters required disclosures, tone, resolution steps, escalation handling, and TrackAgent applies those rules consistently across every analyzed call.
Every score is backed by the actual call data behind it, giving analysts and managers clear, defensible evidence for coaching conversations, performance reviews, and audits.
Every TrackAgent plan is built around three core capabilities working together: monitoring every call, scoring it accurately, and turning those scores into real coaching. Here's what that looks like in practice.
TrackAgent listens to and analyzes every recorded call as it comes in, giving you full coverage instead of a small manual sample.
ExploreEach call is automatically scored against your QA scorecard, so every agent is measured against the same consistent standard.
ExploreScored calls are turned into clear, actionable coaching insights, helping managers address performance gaps while they're still relevant.
ExploreBeyond the basics, TrackAgent gives quality teams the depth they need to manage performance, compliance, and coaching at scale, all from one platform.
Simple, transparent pricing at $1 per evaluation. No hidden fees.
20 calls per month
6 Month Contract Price:
10% OFF$108.00
($18.00 per month)
12 Month Contract Price:
20% OFF$192.00
($16.00 per month)
Join over 50+ call centers already growing with trackagent.ai
Schedule DemoCall center quality assurance software monitors, evaluates, and scores customer service or sales calls against defined quality standards. AI-powered QA software like TrackAgent automates this by analyzing every call and scoring it consistently, rather than relying on manual sampling.
Practical guides and updates on AI-powered quality assurance, coaching, and compliance.
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